Rachel Shearer
© Rachel Shearer

ProView

ProView is the industry standard credentialing application. Due to it’s acceptance by major health insurance networks, it has a near monopoly across the US and providers have almost no alternatives.


In addition, professional support groups have sprung up around administrators learning and teaching one another how to manage long, complex profiles on behalf of multiple, sometimes thousands, of medical professionals. For the groups solution, see CAQH: EPMM

β€” Project name

ProView


β€” Role

Lead UX Research & Design


β€” Deliverables

User research, design system, user flows, and hi-fi prototypes

After extensive research, involving contextual inquiries at practice locations, on-site workshops with insurance carriers, and many internal strategic discussions, we arrived at two main goals:


1. Re-design the dashboard to better serve as an action-hub, highlighting tasks that are most urgent and reducing cognitive overload


2. Support individual applicants by addressing the leading usability issues throughout the ProView application

ProView

Individual credentialing profiles

Before

Users would skip past this page and start hunting through their profile to find errors.

After

The re-designed dashboard surfaced tasks to be done according to user goals

Directory Accuracy

Federal regulations require payers to accurately share provider details in member directories. We addressed major problems by addressing usability issues and deploying machine-learning to detect errors.

Design Standardization

The redesigned documents hub