For years, CAQH provided a service to credentialing specialists who are responsible for a process known as Delegated Credentialing**. Support staff would manually review enormous .csv files full of (often) thousands of records.
I worked closely with users, engineering, CX, and product to design a portal automating that process.
*“Enhanced Practice Manager Module” (not my naming choice 😬)
**Delegated Credentialing is when a healthcare organization grants another organization the authority to review and approve providers' credentials on their behalf (thanks chatGPT ☺️)